Helplines Australia is the professional association for helpline providers in Australia.
We actively promote ethical and professional standards for helpline services by providing information, resources and training to helplines offering counselling and support services via the telephone and internet. We also give a voice to the sector by representing it to government and in the media.
Helplines Australia, through its guidelines, information and professional development, aims to provide its members with the tools for offering services of high quality. All helplines are encouraged to develop and adopt practices that are in accordance with good practice.
Our statistics and members have shown that the demand for telephone and online support has been increasing. By calling helplines, people may be guided to more suitable forms of ongoing help or be provided with information that removes the necessity for other help. For some people, the act of calling and talking to a compassionate, well trained, person at the end of a phone line can be all that they need at that time, leaving other hard-pressed agencies resources for those who really need them.
ACNC Guidance on Advocacy a
Charity Can Undertake
With an election looming, the ACNC has issued guidance on political campaigning and advocacy by registered charities to assist charity boards to manage their involvement in advocacy. The guidance is about the kinds of advocacy a charity can undertake and where some kinds of advocacy may call a charity’s purposes into question.
Membership is open to any organisation or agency that offers telephone or internet support services to the public or to special population groups. Membership is also available to any individual who wants to support the work of Helplines Australia