Welcome To –

Helplines Australia

Helplines Australia is the professional association for
helpline providers in Australia.

Helplines Australia

Helplines Australia is the professional association for helpline providers in Australia.

We actively promote ethical and professional standards for helpline services by providing information, resources and training to helplines offering counselling and support services via the telephone and internet. We also give a voice to the sector by representing it to government and in the media.

Helplines Australia, through its guidelines, information and professional development, aims to provide its members with the tools for offering services of high quality. All helplines are encouraged to develop and adopt practices that are in accordance with good practice.

Our statistics and members have shown that the demand for telephone and online support has been increasing. By calling helplines, people may be guided to more suitable forms of ongoing help or be provided with information that removes the necessity for other help. For some people, the act of calling and talking to a compassionate, well trained, person at the end of a phone line can be all that they need at that time, leaving other hard-pressed agencies resources for those who really need them.

ACNC Guidance on Advocacy a
Charity Can Undertake

With an election looming, the ACNC has issued guidance on political campaigning and advocacy by registered charities to assist charity boards to manage their involvement in advocacy. The guidance is about the kinds of advocacy a charity can undertake and where some kinds of advocacy may call a charity’s purposes into question.

Decision Made
to Retain the ACNC

After prolonged speculation, the Minister for Social Services, Hon Christian Porter MP and the Assistant Treasurer Hon Kelly O’Dwyer MP, have announced the Government’s decision to retain the ACNC. Read more on the ACNC website at www.acnc.gov.au

Govt Renews
Funding for National Helpline

After a strong advocacy push by the Australian Breastfeeding Association, the federal government will provide almost $1 million to allow the Australian Breastfeeding Association to continue its 24-hour helpline. Acting Health Minister Fiona Nash said funding had been approved for a year from July, allowing the ABA to continue the important service for new mums….


Membership is open to any organisation or agency that offers telephone or internet support services to the public or to special population groups. Membership is also available to any individual who wants to support the work of Helplines Australia

Emergency Contacts

Helplines Australia does not provide support or counselling to people seeking to make contact with a helpline

If you need help urgently please contact:

000 police, ambulance or fire, or go to Emergency Department of your local hospital

OR for 24 hours helpline support, call:

131 114Lifeline
1300 789 978Mensline
1300 651 251Lifeline Suicide Helpline
1300 224 636beyondblue

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