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About Helplines Australia
Helplines Australia is the professional association for helpline providers in Australia.
We actively promote ethical and professional standards for helpline services by providing information, resources and training to helplines offering counselling and support services via the telephone and internet. We also give a voice to the sector by representing it to government and in the media.
Helplines Australia, through its guidelines, information and professional development aims to provide its members with the basis for offering services of high quality. All helplines are encouraged to develop and adopt practices that are in accordance with good practice.
Our statistics and members have shown that the demand for telephone and online support has been increasing. By calling helplines, people may be guided to more suitable forms of ongoing help or be provided with information that removes the necessity for other help. For some people, the act of calling and talking to a compassionate, well trained, person at the end of a phone line can be all that they need at that time, leaving other hard-pressed agencies resources for those who really need them.
Helplines launches new website
May 12, 2015
Welcome to our new website! Thank you for visiting. If you need support, please use the new helpline search, which you can find on the homepage or in the sidebar on any other page.
New Membership Benefits
June 9, 2015
Helplines Australia has restructured membership categories, benefits and costs. Check out how to become a member of Helplines Australia and support your Helpline Manager.
Newsletter 1 2015
June 12, 2015
Helplines Australia has just released its first newsletter for 2015. Click here to check out the new membership benefits and helpline sector news.Tweets by @HelplinesOz
Membership is open to any individual or agency that offers telephone or internet support services to the public or to special population groups.Join now
Helplines Australia does not provide support or counselling to people seeking to make contact with a helpline. Please use the ‘Search for a helpline’ tool, or
if you need help urgently please contact:
000 police, ambulance or fire, or go to Emergency Department of your local hospital
OR for 24 hours helpline support:
131 114 Lifeline
1300 789 978 Mensline
1300 651 251 Lifeline Suicide Helpline
1300 224 636 beyondblue